RETURN POLICY

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original payment method.

• Processing times may vary depending on your bank or payment provider.

Delayed or Missing Refunds

If you have not received your refund yet, please follow these steps:

1. Check your bank account.

2. Contact your credit card company, as processing times may vary.

3. Contact your bank, as transactions may take time to reflect.

If you have completed these steps and still have not received your refund, please reach out to us at support@benevore.com.

Clearance & Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, clearance and sale items are non-refundable.

Exchanges

We only replace items if they arrive defective or damaged. To request an exchange for the same item, please contact us via email for return instructions.

Return Shipping

To return a product, please use the return address provided in the email following your refund request.

• Customers are responsible for return shipping costs, which are non-refundable.

• Shipping times may vary based on location.

• If the return is due to a customer preference, the return shipping fee is the customer's responsibility.

• If the return is due to our error (damaged or incorrect item), we will cover the shipping costs.

For further assistance, please contact our customer service at support@benevore.com.